A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
People
- Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc.
- Encourage and motivate staff to provide optimum service during all shifts
- Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
- Works with Superior on manpower planning and management needs
Guest experience
- Ensures compliance to IHG brand standards.
- Communicates the resort’s performance in guest love and the Guest Experience quadrant to team members in a timely and appropriate manner.
- Help guests with their questions and complaints to achieve complete guest satisfaction
- Respond quickly to guest requests in a friendly
- manner. Follow up to ensure guest satisfaction.
- Encourage guest feedback to improve guest satisfaction
- Encourage guest feedback to improve guest satisfaction
Financial
- Adhere to bill paying procedures
- Anticipate market changes and review operations when necessary
- Conduct competitor analysis
- Create positive publicity opportunities
- Up-sell property facilities
- Actively pursue cost saving measures
- Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific
- Manage wage and beverage cost
- Forecasting
- Stock control
- Analyse food and beverage statistics through point of sale system
- Works with Superior in the preparation and management of the Department’s budget
Responsible business
- Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
- Adhere to opening and closing procedures
- Develop and implement Promotions Calendar for F&B products in restaurant
- Manage special event concepts
- Manage customer database and utilize effectively
- Executes banquet function orders
- Monitors the productivity level of each banquet service staff and extends assistance to anyone requiring guidance during functions
- Ensures that the highest quality standards in banquet operations are followed accordance with the hotel service procedures.
- Coordinates with Banquet staff and other departments involved in the preparation for the different functions to determine whether all necessary arrangements have been made
- Follows up on functions and ensures that these are carried out to the last detail
- Welcomes and bids farewell to all guests and group organizers
- Performs other duties that may be assigned by immediate supervisor
- Posts revenues in Micros and follows billing instructions as per function sheet
- Assists banqueting staff in room set up, service during events
- Coordinates during events that the operation is running smoothly by supervising everybody on keeping an eye on service and food
- Co-operate with the company to achieve compliance with FLS legislation.
- Not undertake any activity which compromises their personal FLS, or the FLS of others.
What We need from you:
Completion of a Diploma or Vocational Certificate in Hotel and Restaurant Management or related fieldor equivalent combination of education and food & beverage operations experience including 2 years of Supervisory experience.
This job requires ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds
- Moving about the restaurant
- Handling food, objects, products and utensils
- Bending, stooping, kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Reading and writing abilities are utilized often when completing paperwork and management reports, ordering and receiving inventory, and giving and receiving instructions.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- May be required to work nights, weekends, and/or holidays.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
