Job Description
The Application Support Specialist is accountable for the availability, performance, cost optimizations, and risk management related to the bank's application services. This role provides enterprise-wide support for complex applications and interconnected technologies that require day-to-day support and administration to maintain optimal performance and utilization, with a focus on:
- Application availability
- Application performance
- Incident management
- Problem management
- Service quality
- Capacity management
- Backup and recovery
- High availability / Always-on support
- Troubleshooting (Incident diagnosis and analysis)
- Disaster recovery
1. Job Content
1.1 Availability Management
Application Availability
- Ensure that application availability exceeds defined service levels.
- Maintain the assigned application environment during business hours and off-hours.
- Install, configure, and maintain complex application environments.
1.2 Performance Management and Quality of Service
Performance Improvement
- Define performance management parameters for related applications.
- Ensure that application services exceed defined performance levels.
- Review application performance regularly and take proactive actions and communication to avoid service disruption.
1.3 Incident and Problem Management
Resolution of Incidents within SLA
- Provide second-level support for incident and problem tickets while maintaining service levels.
- Manage services from relevant vendors.
1.4 Disaster Recovery
Disaster Recovery Test
- Ensure disaster recovery system readiness.
- Support failover/failback activities.
- Update disaster recovery runbooks as required.
1.5 Compliance
Number of Audit Observations
- Ensure compliance with IT security policies and procedures.
- Ensure that the assigned applications comply with approved security standards. Report findings, recommend areas for improvement, and implement approved changes as required.
1.6 Innovations
Number of Innovations Suggested and Implemented
- Demonstrate measurable efficiency, stability, performance, and cost improvements through continuous improvement ideas, automation, and resilience.
2. Person Specifications
A. Education
- IT-based degree, university degree, or equivalent work experience required.
- Relevant certification (essential).
- Industry-standard certifications such as ITIL (preferred).
B. Experience (Years & Type)
- 5+ years of experience in a relevant technical position in large organizations.
- Experience in banking is essential.
- Candidate should be willing to work on a roster basis, including weekends and nights.
C. Knowledge & Skills
- Experience in application production support within the ITIL Framework.
- Excellent knowledge and hands-on experience in:
- Application troubleshooting, configuration, and maintenance
- Application performance tuning and optimization
- Resolution of tickets with quality and within SLA
- Proactive monitoring and incident analysis
- Workflow maintenance and configuration
- Hands-on knowledge of:
- Informatica BDM and PowerCenter for troubleshooting production issues
- Hadoop components for troubleshooting production issues, including OOZIE, Ambari, PySpark scripting, and HDFS commands
- Advanced Hive query writing
- Relational and non-relational databases (Sybase IQ, Oracle, MSSQL, MongoDB, Hive, SAP HANA)
- Unix command line
- Reporting tools such as Power BI and Tableau
- Knowledge of open-source applications and application components
- Knowledge of application licensing
- Informatica administration experience (preferred)
D. Behavioral Competencies
- Continuous improvement mindset.
- Excellent communication skills (verbal, written, and presentation).
Job Details
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Job Location
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Dubai United Arab Emirates
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified