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Job Description

Overview of the role

Application Specialist – Auto After Sales position works as part of the application support team, to assist with solution support and development activities. It provides a dedicated and professional solution knowledge base, together with deployment and automotive domain expertise.

 

What you will do

Application Management

  • The successful candidate will demonstrate the ability to
  • To manage, consult, teach, troubleshoot, setup and maintain Automotive domain solutions to agreed service level standards.
  • Develops and maintains Functional documentation for solution modifications.
  • Liaise with software suppliers and the Change Management team for problem resolution and deployment of system changes.
  • Ensure compliance with IT Policies, Security Standards and strengthen internal controls.

Solution Delivery

  • Work with internal and external implementation team members and partners to contribute to the development, testing and deployment of solutions.
  • Adheres to software development and maintenance standards by maintaining a comprehensive knowledge of internal and external development best practices.
  • Estimate and deliver multiple projects assignments and system change requests as per agreed resourcing and timelines with required quality.

Other Key Responsibilities

  • To liaise with relevant managers and stakeholders in IT to ensure full collaboration and understanding on critical topics as one IT team.
  • Contribute to the improvement of the solutions and business processes.
  • Maintains and upgrades professional knowledge, management skills and domain expertise by using continuous learning & development tools.

 

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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