AOG Logistics Agent, CRC page is loaded
AOG Logistics Agent, CRC
AOG Logistics Agent, CRC
locationsUnited Technologies International Operations, Inc. UAE (DUBAI), Media One Tower, 30th Floor, Office 3001, Dubai, United Arab Emirates; P. O. Box 71662, Dubai, U.A.E. time typeFull time posted onPosted Today job requisition id01738732
Date Posted:
2024-11-13
Country:
United Arab Emirates
Location:
United Technologies International Operations, Inc. UAE (DUBAI), Media One Tower, 30th Floor, Office 3001, Dubai, United Arab Emirates; P. O. Box 71662, Dubai, U.A.E.
Position Role Type:
Unspecified
Primary Responsibilities
Support the IATA II Logistics team’s Case Management process and drive flawless execution to meet customer commitments in a consistent, repeatable manner Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded Communicate effectively and professionally with customers. Manage and resolve inbound Aircraft on Ground (AOG) and critical part demand for a variety of Collins Aerospace customers worldwide Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems Follow-up with customers on all issues and cases while maintaining strong customer relationships Work closely with various departments within the organization to ensure required information and support is provided to resolve customer issues Ensuring all necessary flow-downs to supply chain, shipping, quality, and other stakeholders are communicated timely and accurately Achieve all key performance indicators and achieve best in class performance Participate in continuous improvement initiatives Responsible for small projects as directed and guided by management and senior colleagues by applying knowledge and experience from previous roles Promote an inclusive, engaging, & rewarding work environment including: Attend off shift team & organization wide meetings (e.g., staff meeting, 1:1 with manager, performance connect discussions around skills development and growth discussions, cross-IATA “Coffee Chats”) Work respectfully across multiple cultures and countries
Key considerations
This role has non-traditional working days, from Thursday – Monday This role has non-traditional weekend days, from Tuesday - Wednesday Work timings are 7AM to 4PM (including 1 hour of breaks) Role Type is considered as Hybrid (Onsite 3 days/week) Work location: 30th floor Media One Hotel Tower, Al Falak Street, Dubai Media City, UAE
Qualifications and Experience you must have
Fluency in Arabic and English SAP experience Experience in resolving customer complaints and problems Experience in aerospace MS Outlook, Excel, PowerPoint, Word Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience UAE citizenship required
Qualifications and experience we prefer
Aerospace or manufacturing industry experience Salesforce experience is a plus Reporting, database manipulation and/or VBA is a plus Experience in resolving customer complaints and problems Ability to host a virtual meeting with leadership teams across the regions Strong numerical, written, and verbal communication and reasoning skills Experience analyzing and troubleshooting challenging and uncommon scenarios Ability to manage time-sensitive and high-pressure situations without supervision
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
Click on this to read the Policy and Terms
