Job Description
Transguard Workforce Solutions is the UAE’s leading provider of innovative HR solutions. With over a decade of experience in the region and a knowledgeable team, we offer fully integrated HR services.
We are currently seeking a Analyst - Problem Management - 11 Months Contract Role for one of our very well-known client, to be based in their Dubai office.
Job Purpose:
Responsible for leading the execution of BT problem management life-cycle process and reviewing Problems Trends, Planning and Driving Improvement Plan.
Acting as Single point of contact for all infrastructure and application problems.
Ensure standardized methods and procedures for efficient problem management process.
Lead communication with various support teams, vendors, and customers.
Overall goal is to minimize incidents and potential problems to the business/organization.
Job Responsibilities:
Single contact point for infrastructure/application problems.
Identify trends and potential problem sources.
Maintain problem records and status.
Prevent issue recurrence.
Lead communications with stakeholders.
Drive root cause identification.
Assist with major incidents.
Ensure proper resource availability.
Work with change management.
Conduct post-resolution reviews.
Execute Knowledge Transfer plan.
Participate in training and knowledge transfer.
Manage BT Knowledge management.
