After sales manager

RELOCATION TO INDIA REQUIRED!!!

Designation After Sales Manager, Download SOLUTIONS

b. Department / Function After Sales

c. Location Multiple locations in India

2. The Context / Purpose of the Job

Align with overall objectives of the organisation to meet the long- and short-term objectives of the Downstream

Business by providing complete after-sales support. The role will be to help in promoting downstream

solutions like Readybuild (Cut & Bend) and Sm@rtFAB (Welded Wire meshes) at the site level. This will

involve site-level demonstration of these solutions and hand-holding the customer’s workforce to implement

methodology for the placement and fixing.

All the practical issues at the site during installation need to be duly resolved by engaging with the design,

detailing and the service centre teams. This will be a key position for regular site-level engagements to ensure

customer stickiness and repeat business.

He should have thorough understanding of the Indian and International codes which are relevant for the

structural design and detailing. He should be an expert in using Digital tools like CuBe+, AutoCAD, and BIM

managers etc.

Job responsibilities:

Sl.

No. Key Objective / Overall Job Responsibility

1. Regular visits at sites and engagement with Customers. Focus on generating Value for the

customers by suggesting Downstream solutions for the customers.

2. Handholding for the first 3 lots of the solutions delivered at the site for all the Downstream solutions:

Cut & Bend, Bore Pile Cages, Couplers, Welded wire Meshand Demonstration of new solutions

at the customer’s site.

3. SLA Management: Service Centre Operations oversight/Layout/OEM interaction. Implementation of

best safety and quality practices at the service centres from receipt of Raw material to delivery of

the finished goods at the site.

4. Ensure proper record-keeping of all the supplies made from the Service centre and check for

completeness and correctness of the supplies.

5. Implementation of best safety and quality practices at the service centres from receipt of Raw

material to delivery of the finished goods at the site.

6.

Proficiency in CuBe+, AutoCAD, MS office and 3D BIM Managers.

7.

Regular interaction and coordination with Design-detailing team, Sales and the BD teams

Customers: Private and public contractors; Large and small-sized project customers

Influencers: Architects, Engineers, Masons, Govt Bodies

3. Knowledge, skills and experience

Educational qualifications 

Degree in Engineering (Civil/Mechanical/Structural).

Relevant experience Min. 3 years of experience in Marketing & Sales or similar role.

Threshold skills and

capabilities required to

execute the role

 Product and market segment knowledge.

 Technical and site-level practical construction knowledge.

 Commercial acumen

 Knowledge of sales processes

 Knowledge of AutoCAD and Autodesk solutions along with MS Office

 Analytical Skill

 Communication skills

 Interpersonal effectiveness, drive for result,

 Networking skills, customer orientation.