Admit patients by receiving booking forms/OT lists, confirming admitting privileges of physicians, interviewing patients, and entering patient information into the pre-admissions database.
Liaise with the insurance department to validate insurance coverage and/or payment/copayment for all scheduled patients.
Liaise with the insurance department by sending claim forms for emergency admitted cases upon admission in case of insurance network or non-network.
Confirm co-payments and patient acceptance of liability for excesses/insurance shortfalls.
Liaise with non-insured emergency admitted cases for payments or signing undertaking letters.
Communicate any queries or authorization from non-contracted insurances to RCM.
Maintain patient trackers for all in-house patients to update management regarding financial status.
Pre-register all patients on Meditech.
Liaise with the medical records department and/or bed manager to send midnight bed view reports (patient census reports) for occupancy purposes.
Ensure financial coverage and co-payment verification before discharge to prevent financial loss.
Confirm patient demographics on Meditech upon the patient's arrival at the admissions department.
Follow business process requirements regarding insurance form completion.
Collect payment of fees, insurance excess, or co-payments at the point of admission and provide invoices and receipts to patients.
Be competent in entry of payments and cash drawer routines in Meditech, ensuring all payments are balanced at the end of the shift.
Liaise with the bed manager and/or nurse managers to assign ward or room allocation and reallocation of beds.
Escort patients or arrange escorts to assigned rooms or wards.
Comply with departmental and hospital policies and guidelines.
Participate in meetings as required and contribute to the ongoing development of the department and hospital.
Create an environment that encourages teamwork, positive attitudes, and high morale.
Participate in other duties that may be assigned due to developing departmental requirements.
Participate in shift roster scheduling to ensure continuous coverage in the admissions department.
Comply with all OSH and infection control policies, standards, and procedures and cooperate with hospital management to meet these requirements.
Work in accordance with documented OSH procedures and instructions.
Be familiar with emergency and evacuation procedures.
Notify OSH hazards, incidents, near misses, and issues, and assist with the preparation of risk assessments and incident reports.
Comply with waste management procedures and policies.
Attend applicable OSH/Infection control training programs, mock drills, and awareness programs.
Use appropriate personal protective equipment and safety systems.
