Administrator - Housekeeping - Jumeirah Beach Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.

With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.

About the Job:

To champion of communications, customer service, administration, and responsiveness within the Housekeeping Department. 

To manage databases, records, and provides overview of administrative functions that support the operations of the department. 

Coordinates with customers, management, suppliers, and other departments to resolve technical and administrative issues.

 Purpose:

• To report for duty punctually always wearing the correct uniform and name badge. 
• To answer the telephone as per the hotel standard. 
• To run various status reports to do opening shift. 
• To review the logbook for any special request and instructions. 
• To keep track room status: OO, VC, OC, Q-rooms, OS & VD. 
• To coordinate VIP room, make up rooms and rush rooms. 
• To monitor and issuance of various keys: master keys, floor master keys, pantry keys and mobile phones. 
• To maintain filling system. 
• To inform security of any emergency brought to housekeeping attention. 
• To update room status whenever required. 
• To respond promptly and polite to any request from guest. Details to be logged in the logbook. 
• To maintain high standard of hotels policies relating to fire, health, safety, hygiene, and sanitation always. 
• To know fire and safety rules of the hotel. 
• Coordinate with front office with regards to room allocation 
• Reports to Engineering work order and follow up on completion.  
• To follow up the Hotsos to another department. 
• Coordinate with the Team Leader for C/out, Q rooms, out of service and out of order. 

About You:

The ideal candidate for this position will have the following experience and qualifications: 

• Minimum 2-3 years in International 5-star hotel property experience.  
• Knowledgeable on Microsoft Office (Word, Excel, PowerPoint, Outlook) 
• Great communication skills and proficient in English (Read/Write/Speak – Essential)
• Experience in training 
• Experience in all areas of Housekeeping Divisions 

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.