Create Customer satisfaction by ensuring on time in full order processing and following all concerned departments for the same.
Handling E2E CS process for local/export business & Walk-In Customers
Interaction with scheduler and WH for updating of sales and stock review reports
Sales order entry for customer and follow up for order release
Tracking and monitoring of External OTIF along with RCA for all the misses
Ensuring out of stock orders are prioritized by coordinating with planning / Sales Team
Sharing SOA with the customers for his/her area of operation
2-3 years in Customer handling
High School - Diploma - Bachelor