Administrative Coordinator (Russian speaking)

We are actively seeking Administrative Coordinator to join our dynamic and rapidly expanding team at Palladium Group.

The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role.

ROLES AND RESPONSIBILITIES:

• Ability to manage various deadlines.
• Addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific service.
• Interacting with customers via telephone, email, online communication, or in person to provide support and information on requested services.
• Ensuring that appropriate actions are taken to resolve customer’s satisfaction.
• Maintains accounts and records of client interactions with details of inquiries, feedback, or comments.
• Uses knowledge of a specific service or other assigned area of expertise to answer inquiries or to forward to the appropriate personnel.
• Answer incoming calls and assist with confirmations, and other scheduling duties.
• Provides data management, ensures all systems are updated consistently, and customer information is updated accurately.