We are seeking a motivated and detail-oriented Customer Service & Administrative Assistant to join our team in Dubai. The ideal candidate will be responsible for maintaining excellent customer relationships, ensuring operational efficiency, and supporting office administration works.
Key Responsibilities:
• Respond promptly to customer inquiries, ensuring responses drive sales.
• Follow up with potential customers and handle complaints efficiently.
• Track customer satisfaction and resolve issues to enhance service.
• Address inquiries from clients, vendors, and guests, or refer them to the appropriate department.
• Provide general administrative support to departments, including data entry, filing, photocopying, and scanning.
• Prepare and process documents, reports, and presentations as required.
• Maintain office supplies inventory and place orders as needed.
• Assist with scheduling appointments, meetings, and conference rooms.
• Maintain and update contact lists and other relevant databases.
• Compile data for routine reports and assist in preparing summaries for management.
• Ensure confidential information is handled with care and comply with office data security policies.
• Confirm orders via phone calls and WhatsApp and fulfill them the same day.
• Verify accuracy of all orders before dispatch and coordinate deliveries.
• Provide daily operational reports and track performance metrics.
• Work closely with other departments and attend team meetings.
• Ensure timely and efficient task completion.
• Strong organizational and multitasking abilities to handle multiple orders and inquiries.
• Accuracy and attention to detail for verifying orders and coordinating deliveries.
• Time management to meet deadlines and prioritize tasks effectively.
• Gauge client requirements to offer the perfect solution through fruitful interaction.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Identify practical challenges in a project to rectify the issues for final delivery.
• A university degree in business administration, office management, or a related field; additional certification in office administration or relevant area is a plus.
• Proven experience as a customer service, operations, receptionist, administrative assistant, or similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with office equipment.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Professional demeanor with a customer-service focus.
• Ability to multitask and handle various responsibilities efficiently
• Presentable with excellent communication, negotiation, and relationship-building skills.
• High attention to detail and ability to manage documents and databases.
• Integrity, dependability, accountability, and work ethic.
• Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
• Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• Excellent communication and presentation skills.
• Good time management and organizational skills that contribute to a rise in overall productivity.
• Proficient in operating the latest versions of appropriate ZOHO CRM software and Office Suite.
At Lux Lifestyles, we want our customers to experience the calm of seamless technology. We offer customized affordable solutions that work best with our clients wants and needs for their home and comfort. We believe in providing a turn-key solution that is effortless to use, as easy as pressing a button, or requesting with your voice; from your lights to your music, we have a solution. Your smart home needs are our key focus from Audio, to Visual, to Security we make sure that your home is up to date, and everything meshes together seamlessly. Our team prides ourselves in being geared towards solutions rather than products, we truly customize your needs and wants into our design solution and automation system. This also means more than just your dream smart home; we also specialize in controlling your curtains to lights and are proud to launch one of our newest solutions that is for; Aroma diffusion around your home. Trust us to deliver your smart home and welcoming home, our motto is bringing affordable luxury for your home and pockets too. We love to take pictures and show them to the world.