Job Description
Description
In this role, you will handle a wide range of administrative tasks, from office management and supply coordination to process optimization, record-keeping, and facilitating smooth communication within the team and with external stakeholders.
Role & Responsibilities:
- Prepare and initiate commission processes for internal and external stakeholders.
- Record and process client payments, including credit card transactions, e-portal payments, and post-dated cheques (PDCs).
- Verify proof of payments (POPs) from the collection and sales teams.
- Review bank statements and manage financial tracking via the e-portal.
- Prepare reservation forms based on approvals and requests from property consultants.
- Assist the finance team in saving and organizing all received invoices in shared drives.
- Attach and upload required documents for processing commissions in the ERP system.
- Prepare and print manual Sales and Purchase Agreements (SPAs) from the ERP system.
- Issue cheques using a matrix cheque system and manage cheque-related tasks (withdrawals, holds, reverts, refunds).
- Prepare third-party letters as needed.
- Draft letters required for OQOOD registration for new projects (e.g., addressing Land Department requirements).
- Print closure forms and client details for SPAs.
- Prepare customized sales offers for clients.
- Assist clients with utility account activations, including DEWA registrations for handover projects.
- Share and update the group-wide availability list for all sales bookings across projects.
- Prepare agency agreements for new broker registrations.
- Draft and manage ROI agreements for projects.
- Enter FGR payments into the system and ensure accuracy.
- Create and update contacts and new sales bookings in the ERP system.
- Respond to client inquiries via email and other communication channels.
- Prepare allocation letters for project units.
- Apply eligible units for commission processing in the ERP system.
Skills
Skills & Competencies:
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Strong problem-solving skills and attention to detail.
- Ability to manage sensitive information and maintain confidentiality.
Education & Qualifications:
- Minimum of 3–5 years of experience in developer real estate operations or administration.
- Proven experience in office management, process improvement, and team coordination.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Strong proficiency in ERP systems, Microsoft Office Suite, and database management.
- Familiarity with Dubai's real estate regulations and procedures is a plus.
