Job Description
We are looking for an Account Manager to create long-term, trusting relationships with our clients. The Account Manager’s role is to oversee a portfolio of assigned clients, develop new business from existing clients and actively seek new sales opportunities.
For you to thrive in our team and organization, a “can do” attitude, eagerness to learn and a bit of humor is what it takes! :)
This specific role is unique to the Sales family because you will support us with your passionate talent, hungry for a new adventure, a multinational workplace is waiting for you.
Sounds appealing? If so, check out the details below, and share your application with us for the COFE journey to start.
What you'll do:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
What we are looking for:
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
- Flexibility to work Outdoors.
- Excellent communication skills.
- Excellent negotiation skills.
The practical details of the package we offer:
- ESOP - Employee Stock Options Plan
- Medical Insurance
- Commission
- Annual Leave as per Labor law
The COFE Culture
We are coffee enthusiasts with a drive to succeed. We offer opportunities to widen your horizon through experiencing the ever so growing coffee communities around the world. We achieve greatness through our employees, as we believe behind every successful company is a group of exceptional employees. Think you got what it takes?
WE ARE OWNERS
We are accountable for ourselves, our colleagues, and our customers even when no one is looking
WE ARE CURIOUS & BOLD
We have the courage and curiosity to do small shifts and make a big impact
WE CREATE VALUE THROUGH EFFICIENCY
We do more with less and constantly improve and innovate
Become a member of our COFE Family!
COME BREW WITH US!
