Develop and maintain strong relationships with existing clients, consultants and new candidates, understanding their needs and ensuring their expectations are met.
Act as the primary point of contact for clients, addressing concerns and providing timely solutions.
Conduct regular check-ins with clients to assess their evolving needs and align service offerings accordingly.
Collaborate with internal teams to ensure the delivery of quality services to clients on timely manner.
Account Growth:
Identify upselling and cross-selling opportunities within existing accounts to drive revenue growth.
Come up with strategies to increase the lifetime value of clients through strategic account management.
Work closely with the Head of Sales to develop account expansion strategies aligned with corporate objectives.
Reporting:
Provide regular updates on account performance, revenue forecasts, and key performance indicators.
Collaborate with the finance department to ensure accurate and timely invoicing.
Prepare and present comprehensive account reviews to clients, highlighting achievements and future plans.
Establish procedures for systematic archiving and preservation of project documents for future reference.
Provide training on effective document retrieval methods to team members.
Client Feedback:
Collect and analyze client feedback to continuously improve service delivery.
Proactively address any issues or concerns raised by clients to maintain a positive relationship.
Requirements
Minimum of 2 years' experience in account management or a related field.
Ideally experience in the following sectors: AEC, Construction, Technology, Transportation, Energy and Renewable, Defense.
Proven track record of successfully managing client relationships and achieving revenue targets.
Experience delivering client-focused solutions to customer needs, particularly pertaining to secondment.
Excellent communication and interpersonal skills.
Detail-oriented with strong organizational abilities.
Handle the Office tools (Word, Excel, PowerPoint) very well.
Familiarity with CRM software and Microsoft Office.
Having a client-minded and goal-oriented focus and you have a problem-solving attitude.
Benefits
A motivating salary with challenging bonus objectives.
Laptop & Mobile will be provided.
An opportunity to travel to other Duncan and Ross branches.
