Account Manager

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Account Manager

Account Manager

locationsDubai time typeFull time posted onPosted Today job requisition idR88687 About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our, Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,

About our Team

About the Role
The Account Manager will play a crucial role in supporting the sales team for business success by managing administrative tasks, providing customer service, and assisting with sales strategies. Responsibilities include supporting sales to ensure customer satisfaction.

Main responsibilities

· Providing exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
· Coordinating with other departments to ensure timely delivery of products and services to customers.
· Assisting the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
· To onboard and execute on sales closes and navigate any roadblocks.
· Developing and maintaining relationships with the sales team , key customers and stakeholders
· Identifying opportunities for process improvements within the sales team and implementing best practices.
· Providing support for onboarding and all steps of the sale.

Requirements

· Be able to demonstrate a comprehensive understanding of sales processes and procedures.
· Have experience working with CRM systems and other sales tools.
· Be able to work independently and prioritize tasks effectively.
· Have excellent communication and interpersonal skills.
· Be able to analyze data and generate reports using Microsoft Excel or similar software.
· Be detail-oriented and able to manage multiple projects simultaneously.
· Have a dedicated customer service focus and a determination to achieve outstanding outcomes.
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.
Please read our .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.