Account Manager CX - UAE About this role Our Account Manager i n Customer Experienc e immerse s themselves in their clients’ worlds to really understand the experience they provide their customers in order to help them identify paths to growth. You will work closely with clients to understand their business objectives and craft the most appropriate CX solution to meet these objectives . You will already be working towards becoming a recognised CX specialist in CX design and insight delivery, as well as building your knowledge of how to leverage CX consulting solutions. Your ultimate goal is the delivery of high quality, story-led CX insights and recommendations that will enable clients to improve their customer experience strategies. Develop proven understanding of Kantar’s CX domain offer and commonly used CX measurement metrics and begin to develop an understanding of how to sell in customer experience consulting solutions to clients (such as supporting clients to develop their North Star and improve their CX maturity) Has strong data confidence and proficiency ensuring insights are evidenced by high quality data and resonate with clients The skills & experience needed as Account Manager Qualifications : Builds positive client relationships that enable CX programme success and impact. Takes an active role in client interactions and, where relevant, leads these client relationships Develops strong discovery skills to establish clarity of the client’s brief, priorities and objectives , so that resources are organised to deliver this accurately and efficiently Takes a key role in the delivery of insights to clients, including inputting into how best to deliver insight via our CX platform partners (Medallia, Qualtrics) Role models CX excellence throughout the business Develops and supports the skills/knowledge of others; providing measurable feedback and driving accountability Knowledge of the Middle East market is a plus Dubai offers an exceptional living with world class infrastructure, tax free income, high quality education, safe and secure family living with easy connectivity to any part of the world. There are more than 30 nationalities residing in Dubai offering a unique cosmopolitan culture. We offer visa sponsorship and assist with relocation support for this role.