ACCESS CONTROL TECHSUPPORT Middle East Reporting to SMARTair Commercial Techsupport Manager, will be responsible for developing and implementing activities supporting the sales network as well as providing after-sales service, with the aim of achieving customer-directed development of product knowledge.
Will assume the following functions and responsibilities:
Provide technical support to the international distribution network for the installation, start-up and maintenance of our range of electronic products. Management of after-sales service, incidents and complaints with the aim of satisfying the technical needs of the product Direct, coordinate and technically advise the commercial network on both existing and new products so that it is better prepared when visiting clients. Develop technical literature for new bids and carry out adequate monitoring of projects in order to adapt to the needs of clients. Provide customer service by telephone to find out the reason for their call and offer an effective response to technical queries arising from the products. Conduct technical product training explaining basic and advanced functionality on: installation, initialization, maintenance and troubleshooting of electronic systems and their components. Active collaboration for testing new products and software versions to be launched.
The skills and experience you need
Electronic Engineering Training or Vocational Training Knowledge and experience in computer networks High level English Demonstrable experience equal to or greater than 5 years providing technical support of electronic products to clients internationally. Teamwork oriented, proactive and with communication skills. Responsiveness under pressure: proactivity, commitment and motivation. Availabity to travel frequently.
What we offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Function Customer Service & Contact Center Operations Experience level Mid-senior level Location Dubai, United Arab Emirates
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