(3 Years) CCTV, PA System, Access Control & SMATV Contract
Contract Posted On: August 11, 2024 Closing On: September 20, 2024 1. Purpose 4 Visits per year
Emergency call included
· CCTV– 101 no’s
DVR – 7 no’s
The purpose of this section is to define the terms & conditions of maintenance services to be provided by Contractor.
2. Definition of Terms
2.1. System Failure
A malfunction in the system, excluding all external factors, which prevents the accomplishment of a job.
2.2. Preventive Maintenance
Maintenance performed proactively by Contractor which is designed to keep the system in proper working condition.
2.3. Remedial Maintenance
Corrective action performed reactively by Contractor which results from system failure and which is performed as required; i.e. on an unscheduled basis.
2.4. Call
Refers to the action of conducting a phone call by the client, or a client representative, to Contractor office to report a system malfunction in the client site that requires corrective action by Contractor. Calls usually result in a service report being generated internally by Contractor.
2.5. Incident
The occurrence of a technical problem or a system malfunction in the client site and the resulting remedial action taken by Contractor.
Service for system that has failed or not implemented by Contractor prior to the signing of this agreement is not the responsibility of Contractor. Contractor is committed to the terms and conditions of this agreement starting from the date of approval onwards.
4. Maintenance Services and Parts
4.1 Contractor agrees to provide system sustaining service coverage for the time period selected by the client to keep the machines in good working order. These services are defined under two specific categories:
4.1.1 . Unscheduled, on-call remedial service. Such service includes problem resolution.
4.1.2. Preventive maintenance visits that are initiated by Contractor on every 3 month once.
4.2. Maintenance services do not include:
4.2.1. Any work external to the systems or maintenance of accessories, alterations,
attachments, or other devices not explicitly mentioned in contract
4.2.2. Performing services that fall outside the scope of the agreement, such as new service
implementation.
4.2.3. Any additional charges incurred as a result of repair of damage or increase in service
time caused by: accident, transportation, neglect, alteration, or misuse of system by the
client.
4.2.4. Repair of damage or increase in service time caused by other than normal operation
such as natural catastrophe, war, fault or negligence of the client, or by causes
External to the system.
4.2.5. Repair or maintenance to restore system to proper operating conditions after any third-party had performed maintenance or otherwise repaired an item of system. Additional charges for such repair or maintenance shall be at Contractor applicable time and material rates & terms then in effect.
4.3. Technical Requirements:
SUPPORT SERVICES INCLUDE:
4.3.1. CCTV (Spare/replacement parts are not included) .
No Subcontracting: In accordance to Jointly Owned Property Law No.6,2019, Notwithstanding anything in this Agreement, the vendor/contractor may not use any subcontractor to perform any of his obligations under this work order. Unless:
(a) Vendor has obtained the prior written consent of SAGA to the use of the subcontractor, and
(b) Vendor has entered into a separate written agreement with the subcontractor which requires the subcontractor to agree to and abide by all the terms and conditions of this Agreement.
The Community shall be deemed to be a third-party beneficiary of any such agreement between the vendor and a permitted subcontractor.
Notwithstanding the foregoing, the vendor shall not be relieved of any of its duties or obligations under this Agreement as a result of entering into a written agreement with a permitted subcontractor.
