101019 - End User Computing

Experience: 10 to 15 years
Location: Abu Dhabi, Dubai
Job code: 101019
Posted on: Sep 23, 2024
AceNet Consulting is a fast-growing global business and technology consulting firm specializing in business strategy, digital transformation, technology consulting, product development, start-up advisory and fund-raising services to our global clients across banking & financial services, healthcare, supply chain & logistics, consumer retail, manufacturing, eGovernance and other industry sectors.
We are looking for hungry, highly skilled and motivated individuals to join our dynamic team. If you’re passionate about technology and thrive in a fast-paced environment, we want to hear from you!
Job Summary:
End User Computing (EUC) Specialist is responsible for managing, maintaining, and supporting the IT infrastructure used by end users in the organization. This includes Windows-based environments, Microsoft 365 (M365) services, and printers.
Key Responsibilities:
Windows OS Management : Install, configure, and troubleshoot Windows operating systems (Windows 10, Windows 11, etc.). Perform regular system updates, patches, and upgrades to maintain system security and performance.
Microsoft 365 (M365) Administration: Manage M365 suite (Outlook, Word, Excel, Teams, SharePoint, OneDrive) for users including license assignments and user permissions.Troubleshoot M365 issues, including email configuration, SharePoint access, and Teams connectivity. Printer and Peripheral Management: Install, configure, and troubleshoot network and local printers across the organization. Maintain printer drivers, print queues, and manage print servers. User Support and Troubleshooting: Provide timely technical support to end users through a ticketing system or direct interaction.Assist with desktop imaging, new hardware setup, and replacement of faulty components.
Role Requirements & Qualifications:
Proven experience in end-user computing support or related roles. Strong knowledge of Windows OS (Windows 10/11) installation, configuration, and troubleshooting. Hands-on experience with Microsoft 365 administration and troubleshooting. Knowledge of network printer setup and troubleshooting. Familiarity with Active Directory, Group Policy, and user management. Strong problem-solving skills and ability to troubleshoot technical issues effectively. Excellent communication and interpersonal skills to assist end users with technical issues.
Why Join Us:
Opportunities to work on transformative projects, cutting-edge technology and innovative solutions with leading global firms across industry sectors. Continuous investment in employee growth and professional development with a strong focus on up & re-skilling. Competitive compensation & benefits, ESOPs and international assignments. Supportive environment with healthy work-life balance and a focus on employee well-being. Open culture that values diverse perspectives, encourages transparent communication and rewards contributions.
How to Apply:
If you are interested in joining our team and meet the qualifications listed above, please apply and submit your resume highlighting why you are the ideal candidate for this position.