Workflow & IT Solutions Specialist- Türkiye

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Do you love overcoming challenges with IT Solutions and are used to achieve greater results by implementing new technologies? If you also aim to end your working day with the feeling that you've impact the patients’ health and lives, please read on.

We are looking for an IT Solution Specialist for the Regional Customer Support Center (RCSC) working in from our Turkish affiliate.

At the RCSC we serve numerous customers from seven countries every day and provide remote support, phone support, and email support for their inquiries, technical questions as well as complaints regarding our innovative IT Solution Portfolio.

Exciting projects and the introduction of new technologies are also part of our work, as we integrate our products other IT solutions.

This is what motivates us: stable and simplified processes enable our customer to help more patients.

We are proud of who we are, what we do, and how we do it, and we have a clear goal in mind:

Doing now what patients need next.

Your responsibilities include:

• You will be responsible for supporting our Turkish speaking customers aligned with the best practices and closely exchanging with your colleagues supporting seven countries we serve from Mannheim: Turkey, Germany, Austria, Switzerland, the Netherlands, Belgium, and Greece.
• Integration play a key role Solution-oriented and cross-team handling of customer and employee inquiries.
• Identification and resolution of errors and complaint management.
• Support with new implementations and migrations to our Roche-owned IT solutions and the service launch of new solutions or modules.
• You will coordinate IT topics with our customers and work closely with experienced colleagues, especially in complex cases.
• You will continuously improve and optimize our processes.
• If necessary, you will support our customers, the technical field service, and our sales colleagues on-site at the customer's premises

Your qualifications:

• Bachelor's/Master's degree in IT (e.g., computer science, business informatics, electrical engineering/medical technology with a focus on IT) or training in the IT field with several years of professional experience.
• Good knowledge of the following areas: System Integration, APIs and interfaces, networks, operating systems, and databases (scripting languages ​​and SQL).
• You are familiar with several of these terms: HL7 interface, essential CyberSecurity, network segmentation, SQL or preferred InterSystems IRIS or Caché database, application servers.
• You have professional experience in System integration, IT application support or in-depth knowledge of processes in hospitals, laboratories, and laboratory information systems.
• You have a strong customer orientation and sense of urgency. Customer satisfaction is essential for you.
• You have strong communication and analytical skills and a high degree of ownership.
• You manage and accomplish your tasks, identify the urgent situations and are able to prioritize without supervision.
• You work in a team-oriented manner and have intercultural experience.
• You have native level Turkish language, as well as solid English skills, both written and spoken (B2). Knowledge of German is a plus.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.