Job Description
馃殌 Join Sanction Scanner as a
Technical Support Engineer!
Are you passionate about providing exceptional technical support and ensuring seamless customer experiences? Sanction Scanner -3x Deloitte Fast 50 Winner- is looking for a Technical Support Engineer to help our customers succeed by troubleshooting issues, optimizing system performance, and collaborating with cross-functional teams. If you're customer-focused, proactive, and excited to work with cutting-edge compliance technology, this role is for you!
馃専 Why You'll Love Working with Us
- Meaningful Impact: Contribute to a global mission of combating financial crime.
- Professional Growth: Access mentoring, training, and opportunities to deepen your expertise.
- Collaborative Environment: Work closely with customer success, product, and software teams.
- Inclusive Culture: Join a team that values diverse perspectives and innovation.
馃搵 What You鈥檒l Be Doing
- Providing technical support and onboarding assistance to customers.
- Monitoring system functionality and proactively addressing issues before they arise.
- Identifying and troubleshooting root causes of issues using applications, Grafana, SQL, etc.
- Collaborating with customer success, product, and software teams to improve customer experience.
- Documenting and escalating issues to relevant teams for resolution.
- Ensuring timely responses and systematic follow-ups on customer queries.
