Job Description
Job Purpose: Certified engineer with specialist CISCO, multiple technology knowledge within a BU supporting, primarily working internally/externally with the partner base and sales organization on defining solutions and projectsResponsibilities:Ability to support the design of vendor solutions to meet customer requirementsProvision of an outstanding quality of service and meet predefined customer service level agreements (SLAs)Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other TD SYNNEX sales teamsOwnership of assigned Request Manager resolver groupRespond quickly to queries or customer care issuesCommunicate product and technology information to educate internal and external audiencesDeal with product/solution enquiries from internal/external sales and resellersWork with sales teams to profile repeatable solutions for stock and inventory planning purposesUnderstanding and application of vendor promotionsMaintain peer-level technical contacts in assigned vendorWork towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditationAssist the Business Solution Centre (BSC) to support sales activity and improve partner utilization ratesOpportunity to deliver basic post-sales implementation servicesDevelop Product knowledge to a competent technical level in line with vendor/business expectationsKnowledge Skills and ExperienceCertified across single or multiple vendorsProfessional and polished delivery of customer presentations.Strong commercial awarenessEffective oral and written communication skills.Strong attention to detail, priority management and planning skills.Good business skills and able to run professional meetings and business engagements.IT industry knowledge – Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role.#LI-HYBRID#LI-SG1Key SkillsWhat’s In It For You?Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
