Client Relationship Management:
Own a portfolio of existing client accounts, providing efficient client liaison and project management to deliver on client requirements.
Actively consult clients regarding D.engage products and services, assisting in creating digital strategies and advocating for their success.
Identify and close cross and upsell opportunities
Project Management:
Manage projects from conceptual design through implementation, ensuring adherence to scope, budget, and timeline.
Develop comprehensive project plans merging customer requirements with company goals, coordinating various teams throughout all project phases.
Monitor project progress, make detailed reports on milestones and deliverables, and maintain correct project time frames and status reports.
Technical Support and Consultation:
Respond to clients' technical queries proactively and provide support and technical consultation.
Work closely with technical support and development teams to meet customer requests promptly.
Generate technical documents and provide clients with updates and training on new releases of D.engage products.
Bachelor’s degree in Project Management, Computer Science, or related technical field.
Demonstrated understanding of Project management processes, strategies, and methods.
Good knowledge of SQL, Javascript, HTML, and CSS is highly desirable.
Strong command of multi-channel and cross-device digital marketing journeys.
Ability to communicate technical information effectively to both technical and non-technical stakeholders.
Excellent problem-solving skills, with a proactive approach to addressing challenges.
Superb presentation and time management skills.
Strong commercial acumen.