Job Description
Diversey-A Solenis Company is a dynamic and growing organization that values innovation, customer satisfaction, and professional development. We are currently seeking a highly motivated individual to join our team as a Taski Service Leader in İstanbul.
REQUIRED QUALIFICATIONS:
- Preferably Bachelor’s and/or master’s degree in Mechanical Engineering or a related field
- A minimum 5 years of sales and after sales service experience
- Preferably with sales and after sales service organization experience in industrial cleaning machines
- Strong communication skill
- Strong problem- solving skills and a customer -first mindset
- The strengths to turn a strategic vision into tangible actions
- Preferably good skills of both written and spoken English
- Valid driver's license, active driving capability
KEY RESPONSIBILITIES:
- Ensuring that service and sales processes are carried out smoothly by regularly communicating with all TASKI authorized services throughout Turkey and preparing after-sales maintenance contracts with customers
- Organizing training programs for TASKI service personnel and providing updates on new products and processes and evaluating the effectiveness of these programs
- Determining performance indicators to measure, analyze and improve service quality and providing continuous improvement in service quality by analyzing customer feedback
- Developing strategies to increase sales volume and to optimize this process and carrying out studies to improve spare parts stock management and order processes
- Monitoring customers' warranty processes, managing warranty claims and ensuring that these processes operate properly
- Responding to TASKI's global reporting requests with timely and accurate information
- Developing proactive approaches to analyze and improve customer satisfaction, addressing customer feedback and offering solution suggestions
*In our recruitment process, the preliminary evaluation is made through a video interview sent to the appropriate candidates via HR Venue.
