Sr. Client Service Rep/Salesforce Admin

Join Our Team at IQVIA in Istanbul!

About Us:IQVIA™ is The Human Data Science Company™, dedicated to using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health, Quintiles, and Innovex, we offer a wide range of solutions that leverage advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.

Position: Sr. Client Service Rep/Salesforce Admin

Location:Istanbul Office

Job Overview:As a Client Service Team Member, you will ensure our clients get the most value from our products and services, fostering positive and productive long-term relationships.

Key Responsibilities:

• Fulfill contract specifications and handle ad-hoc client requests to build client satisfaction.
• Assist in building and maintaining effective business relationships with clients as their day-to-day contact.
• Ensure product deliverables meet customer specifications, including timeliness and quality.
• Partner with account managers and clients to maximize the value of IQVIA products and services, identifying revenue opportunities within existing clients.
• Understand Salesforce DX development and support automation of scratch org creation.
• Configure CI/CD pipelines for Salesforce DX using Git.
• Create and maintain orgs for development, testing, staging, packing, demos, marketing, selling, and distributing app exchange products.
• Maintain effective internal communications with sales and client service support teams.
• Monitor performance against service agreements and ensure client obligations are met.
• Research, analyze, and respond to client needs requiring an in-depth understanding of the client, specific business line, and/or therapeutic market.
• Conduct product/services and process training for clients and employees.
• Represent IQVIA at client sites and on external client services and projects.

Skills & Qualifications:

• Bachelor’s Degree in relevant sciences (Math, Pharmacy, Statistics, Engineering, Business Administration).
• Knowledge of IQVIA products and the pharmaceutical industry is preferred.
• Experience in meeting facilitation, presentation, and training.
• Proficiency in PC applications such as Microsoft Office, SQL, Access, and Salesforce (preferred).
• Strong technical background in Salesforce.com with Salesforce Administrator certification (preferred).
• Knowledge of Agile methodologies and CSM Ticket management.
• Excellent communication skills (written and oral) across various organizational levels.
• Strong problem-solving, analytical, project management, and customer service skills.
• Ability to develop and maintain relationships in a diverse business environment.
• Willingness to travel to client sites and IQVIA offices as needed.

Why IQVIA?At IQVIA, we push the boundaries of human and data science to make a significant impact – helping our customers create a healthier world. Our 70,000+ employees around the globe bring their insight, curiosity, and intellectual courage to every step of the way. Learn more at jobs.iqvia.com.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com