Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus – the storied strait that links Europe and Asia – our lovingly restored, 19th-century Ottoman palace brings together Istanbul’s ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city’s inimitable waterfront skyline. We’ll show you a seldom-seen side of Istanbul during your stay with us.
- Is very warm and welcoming when assisting guests; smiles and maintains eye contact
- Keeps the work area neat, clean and quiet at all times
- Neatly wears prescribed uniform; demonstrates proper personal hygiene and grooming
- Follows proper payroll procedures and adheres to SOPs .
- Is flexible with schedule when business demands change
- Modifies behavior when performance feedback is provided
- Communicates in a clear manner; is easily understood; listens attentively; does not interrupt others
- Responds properly in any hotel emergency or safety situation
- Utilizes log book, spa software and any scheduling chart and communicates relevant information to the staff
- Actively works with peers, subordinates, and Manager to build relationships based on trust and acceptance
- Performs other tasks or projects as assigned by Assistant Manager /Spa Director; respects authority
- Reports maintenance deficiencies, member concerns, guest comments, glitches, etc. to assistant spa manager/Spa Director
- Knows amenities, equipment, products, treatments, packages, special current promotions of spa and health club including benefits, indications & contraindications
- Understands all safety procedures specific to usage of spa and health club equipment and products
- Applies the qualities of discretion and maintains strict confidentiality at all times
- Ensure therapists, receptionists and other SPA staff members regularly record guest preferences, accurately updating guest profiles
- To participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
- The ability to manage the inventory of retail, assist with reordering of products and maximize profitability and revenue generation.
- Organize and participate in monthly retail inventory. Update retail receiving.
- Assist with monthly standards testing to ensure goals are achieved in both
- Get It Right and Get Me Right standards.
- To perform other tasks or projects as assigned by Spa Management.
- Ensures handover completed in the guest journey as per outlined standard, follows up on treatment experience, expectations and satisfaction and acts on any discrepancies.
- Provides a service that is responsible, spontaneous, personal and genuine Knows amenities, equipment, products, treatments, packages, special current promotions of spa and health club including benefits, indications & contraindications Adheres to the annual budget of department Responsible for maintaining the day-today cleanliness and hygiene of all treatment rooms in accordance with the Health and safety.
- Will be expected to aid in all Spa demonstrations as and when required Responsible for motivating other therapist to achieve retail targets and to come up with new incentives for staff
- Will be responsible for keeping up high standards of treatments and high standard of the other therapists
- To trade test the other therapist when necessary to make sure treatments are performed correctly and that customer care is being shown Uses guests name appropriately in all situations
- Copies and distributes materials Asks guests pertinent questions, to determine their needs Up sells retail and services without seeming “hard sell” Ensures all decoration always looks fresh to Standards within the spa reception areas, fitness and pool Is calm and patient when dealing with guests at all times Handles guest complaints and to notifies
- Senior spa management To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.
