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Job Description

Company Description

Delivery Hero is present in 70+ countries across four continents and is on a mission to deliver anything, straight to customers’ doors. The company started as a food delivery service in 2011 and today runs its own delivery platform on four continents. As a part of its Global Tech Hub strategy, Delivery Hero centralized its product and technology teams and officially launched the 4th Tech Hub in Türkiye in 2022. Created in Türkiye with a view to serving the platforms operating within Delivery Hero, the Delivery Hero Tech Hub is among the largest technology hubs operating within Delivery Hero.



Job Description

Recipe of the job


  • Establish central structures across EU markets, encompassing Yemeksepeti and Foodora brands of Delivery Hero, while closely monitoring market needs and offering tailor-made solutions as required.
  • Evaluate existing processes and continuously propose improvements to enhance service and customer experience.
  • Identify opportunities for automation to streamline operations and improve self-service experiences.
  • Monitor and resolve tasks and pain points for stakeholders and customers, ensuring timely resolution.
  • Lead the implementation stages of process improvement initiatives, collaborating with cross-functional and international teams.
  • Stay updated on industry trends across EU markets and customer insights, bringing new ideas and perspectives to the team.
  • Facilitate communication between local entities and central product teams, representing the EU regional perspective.
  • Collaborate with various teams to develop solutions and improvement plans aligned with business and customer needs.
  • Be the advocate of the customer while providing optimal solutions for business goals.
  • Create guidelines, documentation, and workflows to increase productivity and maintain historical records.
  • Track and report on CX and Service Operations KPIs, ensuring transparency among stakeholders.
  • Align process outputs with OKRs, driving towards overarching business goals.

Qualifications

Requirement list


  • 1-3 years of experience in Process Development, Project Management, Product Operations, Customer Experience, or similar fields, with a focus on customer experience.
  • Experience in e-commerce, delivery, retail, banking, or telco is a plus.Bachelor's Degree in a related field;MBA is a plus.
  • Excellent verbal and written English skills, as a significant portion of daily tasks involve communication with global teams.
  • Familiarity with agile methodology and tools such as Jira, Asana, or Confluence is advantageous.
  • Strong analytical and problem-solving skills with a data-driven mindset.
  • Proficiency in tools like Tableau, Looker Studio, and BigSQL is appreciated.
  • Ability to facilitate meetings, presentations, and maintain stakeholder relationships.
  • Detail-oriented with the ability to see the big picture when necessary.
  • Proactive, questioner, tech-savvy, and driven by impact and innovation.​

Additional Information

Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text via this link.




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