Senior Software Support Engineer, GetirFinance (FinTech)

Hi there! 👋  
Getir is the pioneer of ultra-fast delivery. By bringing together great technology with a unique operational model, we were the first to introduce the concept of groceries being delivered to your door in minutes. Technology continues to be at the heart of our business as we expand across the globe.
We’re looking for a Software Support Engineer who will help set the direction, vision for GetirFinance. 
 
GetirFinance operates within the banking service model of Getir, having established partnership with players at banking sector. 
Latest News: Türkiye İş Bankası has decided to invest 50 million US dollars in GetirFinance. This investment will enable Türkiye İş Bankası to participate in supporting the banking services of GetirFinance and, simultaneously, to own a 20% stake in GetirFinance through its venture capital fund, of which it is the main investor. With this investment, GetirFinance is set to reach a valuation of 250 million US dollars even before commencing its operations.
 
What You’ll Be Doing

• Regularly following ticketing and tracking tools (loose, jira, etc.) (within 10 minutes after notification)
• Proactively informing stakeholders about system malfunctions
• Identifying the problem when a request is received and responding directly when necessary
• Tracking the resolution of the problem and notifying the customer after it is resolved
• Documentation and archiving of prescriptions written for the solution of technical problems

What You’ll Bring

• Bachelor's Degree from a reputable university preferably in Information Technologies, Software, Computer Programming etc.
• Experience in software support is a plus
• You are enthusiastic about learning new technologies
• You are a solution & customer-oriented person
• You do not like monotony, the shift system should be yours
• You have experience in integration issues
• Fluent English skills

Bonus Points if You Have

• Passionate about Fintech and Technology
• Eager to learn and stretch your boundaries
• Works well in a team and takes initiative
• Open to new approaches and new ideas
• Must be a DOer, a curious learner

Diversity makes us stronger. Our diverse cultures, backgrounds, beliefs, values, abilities, and lifestyles help us learn from each other. We’re proud to strive for a genuinely diverse and inclusive workplace. We know we can do better though. That’s why we hire and promote people with equity and equality in mind.

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