Handle customer tickets and preparing the solution implementation documents.
Collecting, tracking and fixing the problems.
Researching technical issue.
Operate routine maintenance, testing, problem troubleshooting, software upgrade, providing technical support
On-site support in case of major or critical problems
Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process
Focuses on routine maintenance, problem troubleshooting, software upgrade, Key event support, customer training, where you will be accountable for part of the solution and of the service process
Access products E2E analysis and troubleshooting;
Available after hours and weekends as needed and willing to work on-call rotation
Available to travel domestic, work location is Istanbul and Ankara
