Senior Application Manager (Kurtkoy, Onsite, English, Helpdesk, GxP)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer’s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Our ambition is to catalyse innovation capability by supporting priority teams to develop truly customer-centred products and services. We are developing an end-to-end approach that provides design, design thinking, agile and lean approaches to product development. We are looking for an Innovation Specialist to support our key projects designing innovation tools, training and experiences.

Tasks and Responsibilities

• Assisting in the migration of local applications in accordance with the IT group strategy through group standard solutions
• Engaging application delivery teams and proposing solutions that align with the IT strategy and Long Range plan, including budget responsibility
• Leading IT projects with internal and external parties
• Managing information technology and computer systems, including providing application support
• Supporting computers for qualification according to defined strategy
• User administration and supporting the deployment of new tools
• Reporting periodically on IT and application performance
• Maintaining regular contacts and cooperation with software providers
• Providing business continuity and disaster recovery of the company's infrastructures and information systems, including analysis, design, planning, and implementation
• Managing relationships with stakeholders at local & regional levels, as well as with global IT support organizations
• Adhering to internal IT standards, methods, and strategies
• Engaging with local business representatives to shape business requirements and support appropriate technology teams to translate them into new solutions, system enhancements, or process changes, delivering data-driven recommendations to improve efficiency and add value
• Leading and participating in the implementation, enhancement, and roll-out of projects to ensure operational requirements are met, and the system is adopted by the local organization to add value
• Coordinating and monitoring technical queries/issues/incidents raised; managing the escalations with appropriate technology groups
• Ensuring operations are running without major incidents and supporting problem and incident resolutions by close collaboration with the Service Desk and next level support
• Providing appropriate application support services and ensuring that operational requirements are met
• Supporting the alignment with local infrastructure following global standards
• Providing hands-on support in daily IT operational activities
• Supporting the maintenance of the validation of GxP-relevant systems (IQ preparation, execution, etc.)
• Managing IT vendors, participating in contract negotiations, and service agreements
• Managing inventory, laptops, iPhones, monitors, docking stations, etc., and planning replacements with EUX
• Managing communication rooms and system rooms
• Overseeing network design at the site, SNOW inventory, SDWAN replacement, EoL Switch, APs, Nutanix, etc.
• Planning and executing TIS projects at the site office, including 2016 => O365 migration
• Supporting urgent cases as needed on a 24x7 basis