Sea Logistics Reefer Customer Care Specialist

Join Kuehne+Nagel as a Sea Logistics Reefer Customer Care Specialist and deliver top-notch service in a dynamic, fast-paced environment!

Your Role Responsible for daily Reefer (Reefers, Pharma & DFN) operations in Sea Logistics department. We aim to find right solution for our customers to provide high quality services and meet customer requirements. Working in a busy operational department you will take ownership of files end to end. Providing excellent customer service on a daily basis to meet and exceed requirements from operational perspective. Your Responsibilities

• Co-ordinate with KN destination office and customer for order follow up
• Proactive response to service issues. 
• Prepare files and finish all tasks in company system in daily work 
• Monitoring and updating of shipment status.
• Communicate effectively and proactively with customers, teams, offices and subcontractors 
• Follow up customer standard operating procedure and meet key performance indicators requirement 
• Deliver PharmaChain minimum standards for every booked shipment for export&import shpmnts.
• Keep up to date with KN global and country specific GXP standards and regulatory / requirements,recall operations are not in KN's scope ,only customer instructions being followed up.
• Implement product developments and enhancements to globally agreed timescales / roll out plan
• Produce correct and timely billing and ensure correct cost and profit share from sub-contractors, carrier and origin offices. 
• Complete cost accrual and keep correct status of the shipment in the system 
• File closing according to KN guideline and review to ensure all the above processes
  

Your Skills and Experiences

• Project Management Experience: Candidates should have a solid background in project management, demonstrating the ability to oversee and deliver complex projects successfully.
  
• International Experience: Experience working in international settings is essential, showcasing the ability to navigate and manage global logistics operations.
  
• Sea Logistics Experience: Applicants must have 5-10 years of experience in sea logistics, ensuring a deep understanding of the industry’s nuances and challenges.
  
• Freight Forwarding Experience: A minimum of 2-5 years of experience in freight forwarding is necessary, highlighting expertise in managing the movement of goods efficiently.
  
• Reefer Experience: Experience with reefer logistics is highly preferred, emphasizing the ability to handle temperature-sensitive cargo with precision and care.