Job Description
Kuehne+Nagel Turkiye is looking for an effective communicator, analytic, committed and detail oriented Sea Logistics Export Operational Care Specialist for its Istanbul branch
Your Role Sea Logistics Export Operational Care Specialists are part of a team in the Operational Care Center responsible for coordinating transport activities by: - Executing the necessary bookings with our partners - Executing the requisite data entry - Generating the required documentation and liaising with our customer care specialists to ensure requirements are met All of these activities are to be performed in compliance with rules and regulations governing sea transport and associated national protocols. Sea logistics Export Operational Care may from time to time if trade management do not control this function on a given trade, be responsible for managing the coordination of customer shipments by securing buy rates and capacity with qualified carriers/partners Your Responsibilities
- To create/complete shipment details in our internal data management system (Carrier/Vessel, Item description...)
- To coordinate with customer care, haulers and carriers for the export of shipment
- To create files for consolidation container (Master/Single)
- To review and insure alignment of shipping instructions including to clarify any deviations/conflicts taking country regulations, export compliance and rate and routing information into consideration
- To ensure profit maximization
- To immediately report problems, operation disputes or discrepancies to supervisor, manager, divisional manager or branch manager
- To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered - Initiate and resolve any rate discrepancies
- To work with Sales and Customer Care on account implementation, ensuring a smooth transition from sales to operations
Your Skills and Experiences
- Minimum bachelor’s degree in related fields
- Minimum 2 years of experience in sea logistics, former customer care experience is nice to have
- Proficient in MS Office Applications and PC skills
- Excellent analytical, communicational skills, attention to detail
- Native Turkish Speaker and very good written English is a must
Good Reasons to Join At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities
