Job Description
Are you a Sea Logistics Operational Care Specialist? Would you like to work for one of the most important Logistics Company in the world?
Your Role Sea Logistics Customer Care Specialist is part of a team in the Operational Care Center responsible for coordinating transport activities. Your Responsibilities
- Handle customers request and complaints;
- Handle a variation of Export / Import and/or LCL shipments;
- Have regular contacts with the customers to define the best practices and offer advice if needed;
- Provide customers with quotes in collaboration with your manager or responsible person;
- Inform the customer correctly and in time about the course of the shipment;
- Follow the course of the shipment from the customer until the port of departure/arrival;
- Signal or correct mistakes and resolve issues, ambiguities, incompleteness’s that were escalated by employees whether or not in agreement with your direct manager;
- Optimize the operational and administrative processes for more efficiency within your department;
Your Skills and Experiences
- Proven experience in Sea Logistics;
- Strong knowledge in Freight Forwarding;
- Proven experience in customer service
Good Reasons to Join At Kuehne+Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT-driven environment where you will work with motivated and customer-centric colleagues across the world. We look forward to receiving your comprehensive online application.
