Sales Support Officer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role:

Provide administrative and sales support to Outside & Inside Sales with no customer portfolio.

Responsibilities:

• Support Customers in the utilization of digital pricing tools,
• Handle quotation requests received by Outside and Inside sales,
• Follow-up customers regarding quotations sent to them,
• Support outside and inside sales on a dedicated portfolio of customers,
• Promote Group products, Non-Maritime products, tools, and services (i.e e-Commerce, intermodal, value-added products, value-added services, contract logistics, supply chain services, etc.) and support on digital platforms,
• Contribute to dispute resolution in coordination with pricers (Freight & DDSM claims)
• Back-up for Outside & Inside Sales,
• Reports to the Sales Support Supervisor.

Requirements and Specific Skills:

• University Degree from related departments
• Customer, product, and market knowledge
• Sales techniques and pricing knowledge
• Communication & Stakeholder Management skills
• Account & Portfolio Management skills
• Time Management skill
• Effective communication skills
• Good computer, software, and IT applications skills
• Fluent English both written and verbal
• Able to work in the office 4 days per week (hybrid) in Istanbul

What we offer:

• Working in an agile, flexible, digital, and social culture
• Flexible working hours
• Working 40 hours a week
• Hybrid working
• Birthday day off
• Breakfast: every Monday morning
• Happy hours
• Yearly bonus
• Transportation
• Life insurance
• Meal Allowance (Cash/monthly)
• Employee Assistance Program

Come along on CMA CGM’s adventure !