Rep II - Operations & Customer Service

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

The holder of the position must independently execute the following tasks:

• accepts jobs by telephone / email / fax / internet
• writes conversation-protocols
• calculates transit-times
• calculates shipment prices
• raises jobs in WorldStar and edits these if need arises – DOMESTIC JOBS selects routings by deciding on a single or combination of transportation-types (airplane, car, train, Aerolink)
• orders drivers (pickup / delivery of shipments at the customer, delivery / pickup of shipments at the freight-company)
• checks collected shipments in the office and prepares them for transport books and preadvises shipments – DOMESTIC
• monitors shipments during the transport and reacts flexibly to any deviation from the plan continuously
• checks the notes in WorldStar and handles preadvised shipments
• checks the planned departure or arrival times of flights (“Post Flight Check”)
• completes jobs (enters extra-charges, pricing)
• invoices shipments – ALL BILLABLE DOMESTIC & INTERNATIONAL JOBS
• works securely with all pertinent regulations (ADR / DGR / IATA) as well as the relevant laws and ordinances
• uses and maintains the available technical tools (WorldStar, OpStar, BioStar, OrgaNice, Flight Monitor)
• recognizes important information and makes immediate use of this information (All Stations Emails, Holiday Lists, Ops-Memos, C/H Memos)
• communicates with national agents and self employed drivers

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COUNTRY: Turkey

FUNCTION:  Transport

The development and intensification of customer contacts.

Order-management.

Planning and execution of shipment orders as well as their administrative execution.

REPORTS DIRECTLY TO:

Office Manager

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Written and verbal  communication skills Fluency in English

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned