Job Description
ModSquad has partnered with a leading
music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our
fully remote team.
As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both
Turkish and
English.
If you have a passion for music, excellent communication skills, and a knack for problem-solving, apply today! Join us in delivering top-notch service to millions of music lovers worldwide.
Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Turkish and English.Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):
- 40 hours per week are required for the 8-week orientation period:
- - Orientation phase 1: 4 weeks, 4 AM - 1PM
- - Orientation phase 2: 4 weeks, self scheduled between the hours of 9 AM - 10 PM
- Production: Daily, 9 AM - 10 PM
- If you need help making the time zone conversion, this is a great tool: https://www.worldtimebuddy.com/. Just use 'Sacramento, California' as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
- Project Commitments:
- -- 25 hours per week
- -- 8 hours are required on Saturday and/or Sunday).
- -- 180 days (as needed by ModSquad)
Who Are You?
- You have strong desire to create a unique experience for each individual customer.
- You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
- You've provided Customer Support via inbound web messages in the past.
- You've provided web messaging support to 3-5 customers at the same time.
- You are professional/business level proficient in Turkish and English.
Workspace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on your mobile device.
- Access to a webcam or smartphone capable of taking pictures
- Stable broadband internet connection of 25 MBS or greater
- 8 GB RAM or better
- Dual monitors highly recommended
