Product Operations Executive

Delivery Hero is present in 70+ countries across four continents and is on a mission to deliver anything, straight to customers’ doors. The company started as a food delivery service in 2011 and today runs its own delivery platform on four continents. As a part of its Global Tech Hub strategy, Delivery Hero centralized its product and technology teams and officially launched the 4th Tech Hub in Türkiye in 2022. Created in Türkiye with a view to serving the platforms operating within Delivery Hero, the Delivery Hero Tech Hub is among the largest technology hubs operating within Delivery Hero.

• You develop an excellent detailed understanding of how all the existing service related systems and products in the DH universe function and their impact on operations
• You own implementation of key service product feature rollouts and standardization across the region in collaboration with the central products and local country teams
• You facilitate and lead calibration sessions with operations and product (Regional & Global) for improvement
• Be a key voice of service side of products while discussing and driving key topics with our multiple global product teams
• You design and deploy system/tools health-check framework
• You lead requirements gathering for new systems development in-sync with all key business stakeholders across regional and global
• You drive top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of system/product improvement opportunities
• You mentor System Improvement projects to drive creation of the most efficient possible SOPs for operations
• You work closely with our Operations & Contact Center teams in all our 8 markets as well as with Delivery Hero's global Ops team

• 3+ years relevant experience working in customer or partner operations environments
• You have at least a Bachelor’s degree from a leading university
• You are highly passionate about increasing efficiency & creating scalable products and systems; and have experience to back it up
• Strong product understanding and track record of successful execution
• You are a doer and a free thinker. You accept and adapt constantly to change
• You have a hands-on mentality, drive, and exceptional analytical skills
• You are comfortable and have the ability to achieve goals in a dynamic and high pressure, entrepreneurial environment and are capable of shaking the status quo
• Strong analytical skills
• Excellent English communication skills, both written and spoken. (German not required)

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