Operations Specialist (Kit Booking) - 12-Month Fixed Term Contract

Work Flexibility: Hybrid

At Stryker, we are looking for Operations Specialist for 12-Month Fixed Term Contract who will be responsible for supporting logistics and operations for the Türkiye region. This role involves ensuring all areas of the business, including external customers, are updated and informed on the delivery of shipments.

What you will do:

• Proactively communicating with internal & external customers

  
  

• Processing kit booking orders, credits, loan kit queries

  
  

• Arranging returns and collections and handling proof of delivery and pricing requests

  
  

• Logging and following up on issue resolution and related communication back to the customer

  
  

• Taking responsibility for executing tasks and supporting colleagues across a number of complex areas, processes, and queries

  
  

• Working with your colleagues to effectively organize and prioritize tasks within your specific areas

  
  

• Working collaboratively with other functions and divisions on cross-functional or customer-specific topics

  
  

• Assisting in supporting and training more junior colleagues, acting as a mentor for more junior customer service representatives

  
  

• Providing training and support to junior team members and building mentoring relationships

  
  

• Assisting in allocating work across the service reps and prioritizing tasks

  
  

• Managing and building relationships with service providers

  
  

• Monitoring service providers and implementing service level agreements and KPIs to track performance

  
  

• Overseeing deviations on damages, short expiry, and discrepancies, ensuring appropriate action is taken to resolve issues

  
  

• Collaborating with the operations team on kit replenishment, long-term consignment, and order allocations

  
  

• Monitoring local distribution and providing communication and updates to the business

  
  

• Ensuring system accuracy, processing, and updates at all times

  
  

• Making sure that all records and documents are stored and readily available at all times

  
  

What You Need:

• Bachelors degree

  
  

• Fluent Turkish and good level of English are mandatory

  
  

• Must have ERP knowledge (SAP, Oracle, JDE or similar)

  
  

• Advanced Microsoft office skills

  
  

• 1-2 years experience in logistics, operations or customer service

  
  

• Ability to work in a team oriented environment with excellent interpersonal and communication skills

  
  

• Self-motivated, detail oriented

  
  

• Positive and proactive attitude (A self-starter who has a pro-active and independent personality, ability to manage their own workload and prioritize appropriately)

  
  

• Strong multi-tasking

  
  

• Ability to take ownership and accept responsibility