Job Description
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:JOIN OUR TEAMOperating from the Residential Lobby, the Lead Residential Conciergedirects the daily operations of the Concierge team while acting as the Concierge on duty. They respond to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies. The Lead Residential Concierge is highly connected to what is happening in and around Istanbul, with a strong network of professionals who can enhance the lifestyle of the residents. The Lead Concierge is responsible for curating exceptional homeowner events through thoughtful planning and execution, utilizing multiple vendors and service providers, to achieve high levels of resident engagement. TASKSResponsible for supporting the Residences Manager & Director of Residences in proposing, curating, and leading a robust and high-end calendar of events & activities designed exclusively for the residents, with the goal of creating a sense of community and a highly sought after resident lifestyle.Collaborating with major cultural institutions, “celebrity” chefs, curators, journalists, academics, sport and fitness professionals, fashion and luxury brands, travel professionals, and more, to seize the pulse of the destination and beyond.Manage communication, updates and information about all lifestyle events, activities, and resources, maintain all relevant content on the FS mobile app, property newsletter and on Golden Home.Be a “glue” for the community, a Four Seasons cultural Ambassador.Acts as the Concierge on duty as directed and required.Acts as the designated trainer for the Concierge team.Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with common areaservices, a la carte requests, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence best practices. Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinates with Residential Attendant for the retrieval of resident’s vehicles. Manages and provides access to the building(s) and units with all vendor/contractor/resident’s service providers and visitors, based onadvanced authorization, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and resident’s service providers. Controls entry doors and elevator/lift access. Ensures that information for vendors, restaurants, local businesses,etc. are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with local businesses in these areas in order to provide information, transportation, ticketing, and reservations for residents, in addition to a la carte services – vehicle services, pet services, babysitting services, housekeeping services, medical centers, etc. Updates homeowner profiles with any relevant information Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensurescoordination with outside service provider for direct billingMonitors the fire alarm panel; responds to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc. Coordinates the booking of the service elevators/liftsand loading dock/bay for move-in or move-out Complies with all Four Seasons’ guidelines, policies and procedures Works harmoniously and professionally with co-workers and leadersADDITIONAL RESPONSIBILITIESActs as the Supervisor on duty in the building and forms part of the Emergency Response teamAssists Resident Service Attendants with responsibilities and duties in their absence or due to heavy volume periodsEnsures that the Residential Lobby is in optimalcondition of cleanliness and tidiness at all timesPerform other tasks or projects as assigned by the Director of ResidencesSKILLS AND COMPENTENCIESAt least two years of post-secondary education is preferredFive years of concierge experience in a luxury environmentIs a member of Les Clefs d’Or ConciergesEvent curation, planning and execution expereincePrevious Four Seasons concierge experience is preferredExcellent communication skills Fluent in English, written and verbal;an additionallanguagean assetAbility to use variety of softwareA valid driver’s licenseSky’s the LimitFour Seasons Hotels and Resorts have been ranked FORTUNE magazine’s ‘100 Best Companies to Work For’ every year since 1998... Come and find out why! With over 100 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.What to ExpectCompetitive Salary & WagesPrivate Health InsuranceExcellent Learning and Development opportunitiesComplimentary Employee MealsDiscounted Indoor Parking Privileges… and so much more!Learn more about what it is like to work at Four Seasons, visit us:https://www.linkedin.com/company/four-seasons-hotels-and-resortshttps://www.facebook.com/FourSeasonsJobsLegal Disclaimer:7 Nisan 2016 tarihli Resmi Gazetede yürürlüğe giren 6698 Sayılı Kişisel Verileri Koruma Kanununa istinaden, özgeçmişinizde yer alan kişisel bilgileriniz kurum bünyesinde oluşacak mevcut ve gelecek işe alım talepleri doğrultusunda istihdam amaçlı kullanılacak olup, kişisel bilgileriniz veri tabanımızda gizlilik içerisinde saklanacaktır.Özgeçmişinizin veri tabanımızda istemediğiniz takdirde contactus.bosphorus@fourseasons.com adresi ile iletişime geçmenizi rica ederiz.
