IT Support Engineer

Hi there 👋Getir is the pioneer of ultra-fast delivery. By bringing together great technology with a unique operational model, we were the first to introduce the concept of groceries being delivered to your door in minutes. About This PositionGreat technology is developed by great people, and that’s why we’re looking for talented technologists to join our team.'The initial point of contact responsible for handling all tickets/support requests received through various communication channels quickly and effectively. This role includes providing on-site support to users, efficiently resolving hardware and software issues, and closing requests. The specialist provides remote or on-site support as needed, adhering to established processes and procedures. For requests outside their expertise or those requiring advanced access, the specialist redirects these to appropriate team members for further resolution. 🛠 Requirements 🛠Bachelor’s degree from a relevant university, preferably in fields like Information Technology, Software, or Computer Programming.Minimum of 3-5 years of experience.Strong troubleshooting and problem-solving skills.Excellent written and verbal communication skills.Proficiency in end-user device management tools like MDM and ABM, with experience in at least one relevant product.Familiarity with Google Workspace tools and admin console; basic knowledge in user management and security configurations.Proficiency in end-user security tools such as antivirus and DLP.Proficiency with ITSM tools such as Jira and ServiceNow.Strong knowledge of MS Office programs.Familiarity with department operations.Ability to provide end-user support for devices like Windows, macOS, mobile, tablet, and other IT equipment.Knowledge in configuring computers and setting up hardware.Familiarity with workspace equipment like projectors, TVs, Apple TV, and IP printers.Motivation and adaptability to new changes or situations. 🛠 Key Responsibilities 🛠Taking full responsibility for ensuring internal user satisfaction.Setting up and delivering required devices for new hires in line with department procedures.Providing on-site or remote technical support for Apple, Windows, network, hardware, software, printers, and mobile devices according to department procedures.Responding to requests and issues within SLA guidelines in the ticketing system, ensuring solutions in a fast-paced work environment.Keeping records of equipment issued to staff and tracking them in the inventory system.Analyzing software/hardware issues on computer systems to develop permanent solutions.Using MDM tools to keep end-user systems up to date.Assisting in the resolution of infrastructure issues.Effectively planning time management. BenefitsOnce-in-a-career opportunity to make an impact in one of the fastest-growing mobile-commerce businesses in the world.Take charge of your own career growth with us through professional development opportunities! We really mean it when we say that upward and sideways mobility are some of our favourite terms.Health insurance (family included)Meal cardCompetitive salaryDiversity makes us stronger. Our diverse cultures, backgrounds, beliefs, values, abilities, and lifestyles help us learn from each other. We’re proud to strive for a genuinely diverse and inclusive workplace. We know we can do better though. That’s why we hire and promote people with equity and equality in mind.We will process your personal data as part of our recruitment procedures. To find out more, please consult our Candidate Privacy Notices.