Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
We are looking for a talented IT Local Support Engineer to join our team! If you're passionate about technology and enjoy delivering exceptional IT services, this could be the perfect opportunity for you.
The Opportunity
Monitor and maintain service levels for onsite support, following ITIL best practices.
Ensure top customer satisfaction by supporting end-users and local management with IT services.
Implement global and regional IT initiatives, collaborating with key stakeholders to drive success.
Lead and support network infrastructure, telephony, and hardware projects while ensuring successful adoption.
Partner with business stakeholders to deploy solutions, enhance employee experiences, and support business continuity.
Manage service providers, hardware inventory, and ensure compliance with local and global IT policies.
Who you are:
Must have a BA or BS degree in Computer Science, Engineering or related discipline or recognition of prior working experience which is equivalent.
3 to 5 years’ experience in providing onsite and/or remote technical support to end users in PC and Mac environments with experience across multiple domains.
Experience with a proven track record of running high performing environments, and professional experience in the area of operational IT services in multiple fields of technical experience
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.