IT Application Manager (Kurtkoy, Onsite, English, Helpdesk, GxP)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer’s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Our ambition is to catalyse innovation capability by supporting priority teams to develop truly customer-centred products and services. We are developing an end-to-end approach that provides design, design thinking, agile and lean approaches to product development. We are looking for an Innovation Specialist to support our key projects designing innovation tools, training and experiences.

Tasks and Responsibilities

• Application Migration & Strategy
  • Assist in the migration of local applications following the IT group strategy through standard solutions.
  • Engage with application delivery teams to propose solutions aligned with the IT strategy and Long Range Plan, including budget management.
• Project Leadership
  • Lead IT projects involving internal and external parties.
  • Participate in the implementation, enhancement, and roll-out of projects to ensure operational requirements are met.
• System & Application Management
  • Manage information technology and computer systems, including application support.
  • Oversee user administration and support the deployment of new tools.
  • Provide business continuity and disaster recovery planning for infrastructure and information systems.
• Stakeholder Engagement
  • Manage relationships with stakeholders at local and regional levels, as well as global IT support organizations.
  • Engage with local business representatives to shape business requirements and translate them into system enhancements or process changes.
• Operational Support
  • Coordinate and monitor technical queries, issues, and incidents; manage escalations with appropriate technology groups.
  • Ensure smooth operations, supporting incident resolutions in collaboration with the Service Desk and next level support.
  • Provide hands-on support in daily IT operational activities.
• Vendor Management
  • Manage IT vendors, including participation in contract negotiations and service agreements.
  • Oversee inventory management, including laptops, monitors, and other essential equipment.
• Technical Infrastructure
  • Oversee network design and manage system rooms.
  • Plan and execute TIS projects, such as 2016 => O365 migration.
  • Support urgent cases on a 24x7 basis as needed.