Infrastructure Manager (Kurtkoy, Onsite, English, Helpdesk, GxP)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer’s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Our ambition is to catalyse innovation capability by supporting priority teams to develop truly customer-centred products and services. We are developing an end-to-end approach that provides design, design thinking, agile and lean approaches to product development. We are looking for an Innovation Specialist to support our key projects designing innovation tools, training and experiences.

Tasks and Responsibilities

• Infrastructure Management & Strategy
  • Oversee the design, implementation, and management of IT infrastructure, including servers, networks, storage, and cloud environments.
  • Ensure the IT infrastructure aligns with the company's strategic objectives and long-term IT roadmap.
  • Plan and execute infrastructure upgrades, replacements, and migrations to maintain system reliability and performance.
• Leading Helpdesk Team
  • Lead and manage the helpdesk team, ensuring effective support and resolution of IT issues while maintaining high customer satisfaction.
• Project Leadership
  • Lead infrastructure projects involving internal teams and external partners, ensuring that projects are completed on time, within scope, and within budget.
  • Coordinate with various stakeholders to define project requirements, deliverables, and timelines.
• System & Network Administration
  • Manage the company’s networking infrastructure, ensuring high availability, security, and performance.
  • Oversee the administration of servers, storage, and virtualization platforms.
  • Ensure compliance with industry standards and regulatory requirements, particularly in highly regulated environments like pharmaceuticals.
• Disaster Recovery & Business Continuity
  • Develop and maintain business continuity and disaster recovery plans to ensure the resilience of IT infrastructure.
  • Implement backup and recovery solutions to protect critical data and systems.
• Vendor & Stakeholder Management
  • Manage relationships with external vendors and service providers, including contract negotiations and performance management.
  • Collaborate with stakeholders at local, regional, and global levels to ensure alignment with business needs and IT strategies.
• Operational Support
  • Provide hands-on support for complex IT infrastructure issues, ensuring quick resolution and minimal impact on business operations.
  • Oversee the monitoring of IT infrastructure to proactively identify and address potential issues.
  • Ensure the smooth operation of IT infrastructure by coordinating with the Service Desk and next-level support teams.
• Security & Compliance
  • Implement and enforce security policies and procedures to protect the company's IT assets.
  • Ensure compliance with global IT standards and local regulatory requirements, particularly in relation to data protection and system validation.