- Ensure that all guests are greeted and served in a professional and friendly manner.
- Resolve guest complaints and issues in a timely and satisfactory manner.
- Monitor guest service metrics and team performance to identify areas for improvement.
- Collaborate with other departments to ensure seamless guest experiences.
- Handle escalated guest concerns and provide solutions as needed.
Candidate Requirements:
- Proven experience in a guest service or hospitality role.
- Strong leadership and communication skills.
- Excellent problem-solving abilities.
- Ability to remain calm and professional in high-pressure situations.
- Knowledge of hospitality industry standards and best practices.
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