Job Description
Who We Are:
Hello! We are OPLOG, Turkey’s leading tech-enabled fulfillment startup enabling e-commerce brands across Europe to streamline and optimize their post-purchase fulfillment operations. We enable e-commerce brands to operate in various markets without physical boundaries through our international fulfillment networks with the ability to track all the inventory and operational processes.
Recognized by Deloitte as Turkey’s fastest-growing tech company, we raised €11 million from one of Turkey’s leading investment funds, Esas Private Equity. Our goal is to be #1 best fulfillment technology in the industry. But wait, there is more! We work with global companies such as SONY, Tupperware, Rossmann, and many local champions.
As one of the first companies to utilize proprietary robotics technology in our fulfillment centers, we aim to support and propel brands beyond industry 4.0 transformation. Similarly, by creating a reliable and connected fulfillment infrastructure, we can help big and small brands scale their businesses by allowing them to focus on their products, not the delivery journey.
Location: Tuzla, İstanbul
What You'll Do:
- Oversees all activities at the site(s), to include overall direction for the site, operations to attain operating goals at levels which meet customers.
- Strategic planning for the next three, six and twelve months, with a particular focus on peak-season planning.
- Contribute to planning the operational budget, considering everything from financial and labour planning.
- Monitor operational metrics and business performance.
- Drives creation of quality and process change initiatives to enable their functional area and ultimately the site(s) to meet and exceed customer demands. Ensuring engagement of managers during the creation and implementation of changes.
- Responsible for the overall safety, quality, performance and customer experience of the operation.
- Will set and clarify requirements and expectations for Operations Managers. Measures performance, provides feedback, and holds managers accountable for their performance and the performance of the site.
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the networks.
- Works closely with support staff (HR, Finance, IT, Facilities, Safety, and other Site Leaders) to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other network initiatives.
- Be accountable for operational leadership by measuring performance, offering feedback, and providing development support.
- Understands and demonstrates core values in leading the site.
- Own the operational metrics and set the strategy for your area of the business to deliver for our customers and ultimately grow our operations
- Deals with the complexity of multiple lines of business and regions.
- Acts as the thought leader for Fulfilment Operations.
- Demonstrates flexibility in work hours based on business need.
- Ability to travel internationally as and when required.
Who You Are:
- Bachelor’s Degree from an accredited University.
- 5+ years direct management experience in leading large teams/operations, including a salaried/hourly workforce, manufacturing, production or distribution environment.
- Experience with performance metrics and process improvement.
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.
- Demonstrated familiarity with general principles of flow management.
- Able to flexible to work a flexible working hours.
- Speak, write, and read fluently in English and Turkish.
- A deep knowledge in continuous improvement methods such as Kaizen, Lean, DMAIC, etc. is preferred.
- A keen interest in and familiarity with technical systems, in addition to an exceptional level of dedication, motivation, and intelligence.
