Front Desk Officer

Alumil Türkiye is one of the fast-growing subsidiary which belong to Alumil group, with more than 30 years of experience and 2.200 employees, in the design and production of architectural aluminium systems, we are one of the most advanced companies globally.

Front Desk Officer

Main duties:

The scope of the position is twofold, both administrative and commercial, covering the field of CRM concerning company’s employees internally and related stakeholders externally. It is a role that acts both as an administrative employee and a showroom consultant.
As an administrative employee the role is handling tasks concerning the administrative support for the day-to-day smooth operation of the offices while as a showroom consultant the position acts as a customer advisor in the Alumil showroom, providing solutions and advice on the Group's products and services to existing and potential customers.

• Welcomes and informs visitors to the exhibition area about aluminum systems, providing consulting services at an operational and technical level.
• Providing an exceptional, engaging, and value-added showroom consultation for customers, whether it be a planned visit or walk-in.
• Actively listen to customers and understand their needs.
• Supporting customers via telephone, booking appointments, sharing information and tendering their needs.
• Identify and resolve client concerns.
• Registers the visits and all the necessary data of the existing and/or potential customers in the CRM and informs the corresponding departments regarding the requests of the customers.
• Takes care of the needs that arise for the smooth operation of the exhibition space, as well as for its image.
• Proposes improvements in relation to the functionality of the showroom and in general all actions aimed at creating the best possible "customer experience".
• Supports the organization/preparation of days/seminars held at the exhibition (eg telephone information/confirmation, reception, catering, etc.).
• Manages the call center with customer service, phone filtering and connecting calls to colleagues.
• Perform all administrative tasks concerning meetings, bookings, and hospitality arrangements.
• Manages and records the sending and receiving both of internal and external mail and packages (courier)
• Managing petty cash & office supplies.
• Entering and recording expenses into ERP.
• Monitors cleanliness and order in the reception and entrance area.