We are looking for a Front Desk Agent who is fluent in both Arabic and English to join our team. The ideal candidate will be responsible for handling reception duties, assisting guests with inquiries, and providing excellent customer service.
Job Responsibility:
- Greet and welcome guests as they arrive at the hotel or office
- Assist guests with check-in and check-out procedures
- Answer phone calls, take messages, and redirect calls as needed
- Handle guest inquiries and provide accurate information about the facility and its services
- Process reservations and cancellations
- Maintain a clean and organized front desk area
- Handle customer complaints and resolve issues in a professional and timely manner
Candidate Requirements:
- Fluency in Arabic and English is a must
- Proven experience as a Front Desk Agent or similar role
- Excellent communication and customer service skills
- Proficient in Microsoft Office and reservation software
- Ability to handle multiple tasks and prioritize work effectively
- Attention to detail and problem-solving skills
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