Dispatch Officer - Korfez Terminali

, Türkiye

Job Family Group:

Downstream Supply Chain

Worker Type:

Regular

Posting Start Date:

November 19, 2024

Business unit:

Downstream and Renewables

Experience Level:

Experienced Professionals

Job Description:

Purpose

Perform and manage the day-to-day operational and administrative aspects of dispatching pick-up and RT trucks.

Perform the administrative activities of Distribution Operations, as needed and as assigned.

Accountabilities

Ensure that all dispatching operations are fulfilled and all legal & fiscal documents are correctly created on time

Make sure that all activities are carried in line with Shell Business Principles.

Custodian of Dispatch Office Golden Rules.

Maintain close business relationship with sales, customers and CSC.

Find and propose solutions to operational problems timely and efficiently.

Provide support to Customer Service Centre in order to handle Customer complaints timely and efficiently

If needed, actively backup other dispatch officers (in the same office or other offices in different locations / cities)

Ensure full compliance with ISO9001 Management Quality system and ISO27001 information security management systems.

Skills and Requirements

Distribution Customer Service – Knowledge

Handle Distribution Complaints – Skill

Communication Skills – Knowledge

HSSE Skills – Knowledge

+ 1 year experience in dispatch operations

Able to work under stress with challenging daily deadlines.

Priority setting in hectic operational environment.

Turkish mother tongue is a prerequisite

Strong problem-solving skills and the patience to preserve with difficult problems, conflicting priorities and hurdles emerging on ad hoc basis.

Position can require some travel to dispatch offices throughout Turkey.

Prepared to work day and night shifts

Prepared to work long hours during peak periods (holidays, festivals) to ensure minimal disruption to the business

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