Entity:
Customers & Products
Job Family Group:
Sales Group
Job Description:
The Digital Operations Specialist is responsible for supporting the development and the enablement of the digital strategic initiatives across all META countries ( Middle East & Pakistan, Türkiye, Central Asia, Africa). The Digital Operations Specialist will work closely with users, product owners, product/project managers, leaders, key stakeholders to define and execute the digital initiatives and approach, ensure alignment and collaboration, and drive the adoption and sustainability of the assigned digital products and solutions for the region.
About bp Castrol:
It's more than just oil. It's liquid engineering. Castrol provides all the oils, fluids and lubricants the world needs, for every driver, every rider and every industry.
Castrol is here to serve every driver, every motorcyclist and every industry on earth. We do this through Liquid Engineering. That means creating high performance oils, lubricants, fluids and greases for every application you can imagine. We also know that you need every part of your world to run smoothly, so we lubricate every part of the car or motorcycle you own, the escalators at your local shopping mall, the elevator at your office, and even the production line that made your refrigerator.
We are here for you in the world's mines and quarries, its cruise ships and airliners, its wind farms and wheat fields. Whatever you need, we help make it happen.
Key Accountabilities:
- Identify and address customer and partner experience gaps through agile digital solutions, accelerating business and customer outcomes.
- Enable digital experiences that are aligned with customer needs, business priorities and goals, and that optimize the value realization of digital capabilities.
- Maintain and drives optimum performance of the assigned digital products and /or solutions, assuring the transactional continuity towards and the continuous product evolution, in advancing digital business agenda
- Land and expand the digital solution across business, customer segments, and countries, achieving customer and operational excellen
- Foster a culture of change readiness and agility
- Understand business requirements and role of digital portfolio
- Support the development and implementation of the digital strategy and plan for assigned initiatives
- Ensure optimum functioning of digital products through appropriate escalation and resolution through Technology/assigned technical resources
- Monitor and measure the effectiveness and outcomes of the digital initiatives and/or interventions, and adjust the plan as needed.
- Work with users to develop and maintain prioritised back-log of user stories for the assigned digital products
- Work with relevant stakeholders – Product Owners, Product Manager at regional and global level to deploy agreed user stories in the form of product features
- Provide guidance and feedback to all stakeholders and team members, and promote the adoption of digital and data management solutions and methodologies.
- Build and maintain relationships with leaders, project managers, and key stakeholders, and act as a trusted advisor and digital expert.
- Facilitate and support the the digial network, including SME(Subject Matter Expert), champions, users, sponsors, and advocates, and ensure alignment and collaboration across the organization.
- Contribute to the continuous improvement and innovation of the change management function and capability.
- Conduct regular data quality to ensure accurate representation and decision making
- Understand bp guidelines I&E(Innovation &Engineering), Digital security, financial frameworks and processes to recommend the right approach for delivering the required solution
- Maintain compliance requirements like access control, PII (Personal Identifiable information) and cyber-security checks
Education:
- University degree or equivalent desirable
Experience:
- Digital system deployment experience
- Process simplification experience
- Change management experience
- Experience in CRM (Customer Relationship Management) programs
Skills & competencies:
- Digital Fluency - Mastery
- Delivers an effortless customer experience – Mastery
- Analytical thinking – Skillful
- Business acumen – Skilful
- Salesforce knowledge – Preferred
- Powerapps - Preferred
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agile Working, Analytics, Conflict Management, Continuous improvement, Implementation Planning, Sector, market, customer and competitor understanding, Stakeholder Management
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
