At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Leading the Corporate IT Systems Team to assure successful management and continuous development of all aspects of Enterprise IT and successful management of Service Structure in order to provide high quality Digital Workplace, Technical Infrastructure, support services directly to Enterprise Users and Dealers.
• Leading employee experience digitalization and transformation projects
• Delivering IT services in order to improve business processes, labour productivity and employee engagement
• Lead feasibility studies and leading creation of business justification documents to initiate development & innovation projects
• Lead Strategic Vendor and Service Provider selections; manage Service Level Agreements and Vendor relations
• Provide leadership in Enterprise IT Strategy, operations, cost-optimization, ROI, Business Value models, innovation and efficiency improvements
• Recommends investments in cost-effective services. Assess technical and financial impact of solutions, services and staffing, considering option as purchasing & sourcing and/or in-house development
• Collaborate with appropriate departments and Group Functions to develop and execute Strategic Information Technology plans to meet technology & business requirements
• Keep all assigned Enterprise IT systems fully compliant to Security Policies, Audit & Quality Systems Requirements
• Managing / supporting global based projects with international stakeholders e.g. DFL and FFL Migrations, Domain Decommissions, Security Hardenings
• Continual research on new & emerging technologies to provide customer satisfaction
Required Technical Background with :
• Active Directory & Back Office Systems
• Messaging Systems; Exchange, Exchange Online,
• Virtual Desktop Infrastructure ; Xen Desktop, Xen App
• Unified Collaboration ; Teams, Webex, Zoom, Skype
• Central Client Management Systems ; SCCM, SCOM, DEX Management
• Digital Signage Systems & Content Management
• Printing & Imaging Systems ; Secure Printing, Mobile Printing
• Digital Workplace & End-User Productivity Solutions : O365 Solutions
• End-User Computing ; Hardware Environment for End-Users
• End-User Support Services ; L1 Help Desk Operations, VIP Support Operations
• Enterprise License Management
• University Degree (Computer/Electrical/Electronics Engineering or an equivalent combination of education or related experience)
• At least 5-8 years of experience in medium/large organizations
• Proven working experience as operations manager at least 3 years .
• Adequate knowledge of organisational effectiveness and operations management
• Familiarity with ITIL principles and practices
• Exceptional work ethic and time management skills, ability to work well independently and as part of a team, good prioritization skills,
• Ability to establish and maintain constructive working relationships with peers and cross-functional team members from a variety of business functions
• Effective presentation, reporting and documentation skills
• Ability to improve personal capabilities and skills under changing technology environments
• Positive, pleasant, customer focused attitude and result oriented
• Strong teamwork and collaboration skills
• Good command of written and spoken English (Upper Intermediate / Advanced)
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
We like to keep them flexible:
• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services
Plus, plenty more to enjoy!
#LI-Hybrid
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We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.